How to reset a frozen Nexus 5X or Nexus 6P

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Written By techgiga

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Recently, more and more smartphones without a removable back are being released. This means that users cannot pull the battery if it is frozen or failed. As a result, this quick guide will explain how to reset a frozen Nexus 5x or Nexus 6P that isn’t working properly or is having issues.

At the end of September, Google introduced not one but two new Nexus smartphones for 2015. These are the Nexus 5X and the Nexus 6P. Both are great smartphones with great cameras, front-facing speakers, fingerprint scanners, and even the Nexus 6P has a 5.7-inch Quad-HD display and a premium metal design. These are great phones, but some users may experience occasional issues.

It doesn’t happen often, but many old Samsung or LG owners are used to removing the battery within a minute or two. A trick that solves almost all the little problems that users and family members often ask me. That is not an option here so if your phone is frozen below are the simple steps to reset it.

Both of Google’s new phones run the latest Android 6.0.1 Marshmallow, which is as fast and smooth as any operating system they’ve released. It’s faster, better, more secure, and has better battery life thanks to some new features.

Each phone also has powerful processors with 2 or 3 GB of RAM, plenty of storage space, cameras worth using, and finally, a first for any Nexus: good battery life.

And although the phones work very quickly and usually do not have any problems, some owners may occasionally have some problems that cannot be fixed. We haven’t seen too many reports of the Nexus 5X or Nexus 6P freezing, but if they have, here’s how to fix it.


Like the Galaxy S6, iPhone, and many other phones where the battery is not accessible, all it takes is pressing a certain button for a long time.

If your phone starts to slow down or behave strangely, tap the recent apps menu and close any running apps you’re not using. However, if things are completely frozen, here’s what to do.

Users are instructed to hold down the power button for at least 8 seconds, and the phone will perform a so-called soft reset. This may take as little as 10 seconds, but usually eight or more are needed. The phone will shut down, reboot, and should start up and work as it should.

Press and hold power for 8 seconds

If anything else, the error issues may persist. Try closing running apps, uninstalling any new ones, or putting it on the charger if it’s running low. Sometimes phones can also have problems if there is not enough storage.

The base Nexus 5X only has 16GB of storage and no micro-SD slot. So if users fill it up, the action may be slow. As a result, you may need to uninstall some important apps or games, delete old photos or videos, and free up space to get things back on track. Go to settings > storage > and see how much is left.

This is different than booting into recovery mode, which is another route users can take and clear the cache at the same time, but that’s for another day. A quick power hold for eight seconds and a reboot is usually all that’s needed. Drop us a comment below if you have any other issues.

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